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  • data analytics (34)
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Planning & Management, Publications, bus, operating techniques, performance, signal system, subway

Using Real-Time Data to Detect Delays and Improve Customer Communications at New York City Transit

New York City Transit operates one of the world’s largest transit systems, and it can be difficult for the agency’s communications team to keep track of the numerous service disruptions that need to be communicated to customers. This paper introduces the Transit Visualization tool, which processes real-time train...

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Planning & Management, Publications, automated fare collection, bus, scheduling/service planning, subway

An Examination of New York City Transit’s Bus and Subway Ridership Trends during the COVID-19 Pandemic

The New York City metropolitan area was hard hit by COVID-19, and the pandemic brought with it unprecedented challenges for New York City Transit. This paper addresses techniques used to estimate dramatically changing ridership, at a time when previously dependable sources suddenly became unavailable (e.g., local bus payment...

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Planning & Management, Publications, automatic vehicle location, bus, performance

Customer Journey Time Metrics for New York City Bus Service using Big Data

As data collection for public transportation improves and customers’ appetite for information grows, there has been a growing interest in performance measurement systems that better reflect customer experience and quantify the impacts of service while accounting for ridership. A fair amount of research has been dedicated to developing...

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Planning & Management, Publications, performance, signal system, subway

Passenger-Centric Performance Metrics for the New York City Subway

Like many transit agencies, New York City Transit (NYCT) has long relied on operations-focused metrics to measure its performance. Although these metrics, such as capacity provided and terminal on-time performance, are useful internally to indicate the actions needed to improve service, they typically do not represent the customer...

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Buzzmaestro, Planning & Management, Publications, commuter rail, data analytics, industrial engineering, scheduling/service planning, signal system

Exploring the Complex Relationship between Railroad Infrastructure, Operating Constraints, Maximum Speeds, and Public Schedules

Outside the railroad industry, passenger trip times are often treated as a performance measure or yardstick of the industry’s health. However, many factors not known or well understood by casual observers affect trip times—indeed, some are recognized techniques utilized by infrastructure owners to deliver journey time reductions. Factors...

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Planning & Management, Publications, automated fare collection, bus, scheduling/service planning

A Data-Driven Approach to Prioritizing Bus Schedule Revisions at New York City Transit

Over two million trips are taken every weekday across the New York City Transit (NYCT) bus network. Revising the schedules for each of these routes is a labor-intensive process, and because of limited resources, fewer than half of all routes are examined each year. Traditionally, schedules have been...

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Planning & Management, Publications, automated fare collection, automatic vehicle location, bus, scheduling/service planning

Transforming Bus Service Planning Using Integrated Electronic Data Sources at NYC Transit

The installation of an Automatic Vehicle Location (AVL) system alongside existing Automated Fare Collection (AFC) data spurred development of an inferred bus boarding and alighting ridership model at New York City Transit (NYCT), allowing for 100% passenger origin-destination (O-D) data citywide. Analysis techniques that relied primarily on professional...

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Buzzmaestro, Planning & Management, Publications, commuter rail, data analytics, strategy

Geographic Information System Concept of Operations as a First Step Toward Total Enterprise Asset Management: Metro-North Commuter Railroad Case Study

For this enterprise geographic information system (GIS), Metro-North Commuter Railroad Company adopted the concept of operations (ConOps) process to define goals and objectives, inventory existing GIS assets, analyze data gaps, determine “as is” and “to be” business processes, define staffing and resource requirements and project initiatives, and provide...

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Planning & Management, Publications, data analytics, performance, subway

Designing New York City Subways’ Key Performance Indicators to Improve Service Delivery and Operations

A balanced scorecard (BSC) is widely used in private industry and the public sector to monitor key performance indicators (KPIs) and to help achieve strategic outcomes. This concept is widely used in the transit industry for carrier regulator contractual relationships and performance monitoring. After a fact-finding mission to...

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Planning & Management, Publications, automatic vehicle location, bus, performance

Development of Automated Vehicle Location (AVL) Data Based System to Improve Bus Service at New York City Transit

MTA Bus Time is an Automated Vehicle Location (AVL) system utilizing Global Positioning Systems (GPS) hardware and wireless communications technology to track real-time location of New York City buses. This paper describes the challenges and coordination required in developing a Bus Time data based analysis system to replace...

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